Privacy Policy

Total Pyro Ltd ensures that your privacy is protected in accordance with the new General Data Protection Regulations dated May 2018.

Data Collection
You can visit our website anonymously, meaning without informing us who you are. However, if you give us any personal information about yourself to get more information, or for us to contact you, we promise to treat it securely. We take the protection of your privacy very seriously. We do not sell your data at any time. We may send you e-mails but you can always opt out at any time.

Cookies
Cookies are text files that are saved on the user’s computer. We only use cookies to facilitate your use of our web pages. When you re-visit the website your device is able to communicate with the website and the website can read the information held in that cookie. You can turn off Cookies via your browser settings if you wish.

Collection and processing of personal data
We process personal data only for the purpose for which they are collected. We store and process personal data only if you have communicated this information to us on your own initiative, for example by completing a contact form or emailing Total Pyro Ltd. Personal data specified such as contact details in a form is only saved, processed and used for the purpose for which you specified. We may use your personal data for communications and marketing directly to you (which you may opt out at any time)

When do we collect your personal data?

When you visit and register on our website.
When you make a purchase or require one of our services by phone or email
When you communicate with us via social media.
When you contact us with any queries or a complaint.
When you ask us to send you information about any of our products or services.
When you comment on or review our products and services.
When you complete any surveys or forms we may send out.
When you’ve given a third party permission to share with us the information they hold about you.

What sort of personal data do we collect?

If you purchase products or services we collect your name, billing/delivery address, orders and receipts, email and telephone number. We collect your social media username, if you communicate with us this way, to help us respond to your comments, questions or feedback.

How and why we use your personal data

To process any orders that you make by telephone, email or in person. We need to collect your personal data, as we can’t process your order and comply with our legal obligations, e.g. your details may need to be passed to a third party to deliver the product and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees etc.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our services based on your experience.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll do this on the basis of our legitimate interest.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, online, text, telephone, post and through our office about relevant products and services including special offers, discounts, promotions, events, competitions and any changes to our hours of business etc. You are free to opt out of hearing from us by any of these channels at any time.
To send you communications required by law or which are necessary to inform you of our changes to the services we provide you. For example, updates to this Privacy Notice, product notices and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To comply with our contractual or legal obligations to share data with law enforcement, e.g. when a court order is submitted to share data with law enforcement agencies or a court of law.

How do we look after personal data?

We limit the amount of personal data collected only to what is fit for the purpose. We restrict, secure and control all of our information assets against unauthorised access, whether physical or electronic. We retain personal data only for as long as required to respond to your requests, longer if required by law, or until your consent has been withdrawn. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties, e.g. delivery couriers, fraud management and to handle complaints. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

We only provide the information they need to carry out their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

Operational companies such as delivery couriers.
IT companies who support our business systems.
Third party services to make sure we are efficient and effective

Data protection compliance is a prerequisite in our vendor selection process

Sharing your data with third parties for their own purposes:

We will only do this in specific circumstances, for example:

For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

How can you access your personal data?

You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely. If you would like to make a request to see what personal data of yours we might hold, you may email us at [email protected] or call us on 01844 867878. Our aim is to respond to a request promptly and within the legally required limit of 30 days.